When your users complain that the IT system is taking longer than usual to log-in, is it perception or real?
Did last night’s change activity have any real impact on end user application performance?
Application performance problems within an organisation are typically logged by users through your service desk. They are then reviewed by an engineer from a server, network or storage perspective using a variety of specialised tools. These tools do not look at an application from a user’s perspective but rather analyse different components of your IT system. These performance results are usually reviewed in isolation and often do not identify the application performance problem.